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FAQs
Q: Why haven’t I heard back from you yet?
A: If you haven’t received a response from us, it’s possible there was a typo in the email address you provided. We typically respond within 24 hours, so if you don’t hear back from us within that time, please reach out again.
Q: Did you email the image assets I purchased?
A: We’re truly sorry to hear that you haven’t received your artwork yet! Please check your spam or junk folder, as emails sometimes hide there. If you still can’t find them, reach out to us as soon as possible, and we’ll make it our top priority to sort everything out.
Q: Why can’t I call Prolific Web Design directly for inquiries?
A: To avoid spam calls, we don’t publicly display our phone number. Please use our contact form for the initial inquiry. Once we’ve reviewed your message, we’ll follow up with the best way to connect, including a phone call if needed.
Q: Will your WordPress plugins receive updates?
A: Yes! We are committed to providing ongoing support and updates for all of our WordPress plugins. As we release improvements and fixes, you’ll receive updates to ensure your plugin works smoothly and safely.
Q: What should I do if there are issues with your WordPress plugin?
A: If you’re experiencing issues with one of our plugins, please provide your name, the plugin name, and a brief description of the problem. We will investigate the issue promptly and get back to you with a solution.